(This post originally appeared on the leadership blog of LBC | Capital President Dr. Tommy Kiedis, “The Leader’s Life & Work.”)

“Starting a quarrel is like breaching a dam; so drop the matter before a dispute breaks out.”—Proverbs 17:14, NIV

Conflict is inevitable … in life, in marriage, at work, on a team, within one’s self, among enemies, even among friends. I’ve had my share of it (my fill of it for that matter) and I am sure you have too.

I appreciate the words of Dale Carnegie, “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.”

I resonate . . . because I AM that creature of emotion; and when emotions take over, conflict can escalate. The question, then, is how does one turn down the heat and resolve the conflict while at the same time protecting one’s own heart in the process? Let’s talk about it. Continue reading…